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Helpdesk
Co-ownership
Charge Point Management System
At what rate will I be reimbursed for home charging?
How long will it take for my refund to be processed?
How do I log in to the Stroohm LMS platform?
How can I charge with a business charging card?
Onboarding on the Stroohm LMS platform of a fixed charge point that was not installed by Stroohm
Charging card
Hoeveel kost publiek laden?
Can I use a fast charger with the Stroohm charging card?
Can I charge at charging stations not displayed in the charging station app?
How can I charge with a business charging card?
I lost my charging card, can I block it?
Charging station
Can a visitor or family charge with his/her own charge card on the Stroohm charge point at my home?
ABB Terra AC
Alfen
How to use an Alfen charging station: type Eve Single Pro-line - seperate charging cable
Explanation of the display of the Eve Single/Double Pro-line
Error codes and troubleshooting - Eve Single/Double Pro-line
EASEE
Can I lock the charger so only I can charge?
How do I use the cable lock?
How do I stop charging correctly and remove the charging cable?
How do I find the charger's serial number?
Is a charging point weatherproof?
General
What is the difference between private, semi-public, and public charging?
What needs to happen to my installation when I switch from single-phase to three-phase at home?
How to choose a charging station?
When will I be reimbursed for my charging costs by my employer (business reimbursement)?
Why is my car not charging on solar only?
Smappee EV Home
How can I disable my charging station at night?
What does the EV Line LED and Connector state tell me?
How can I start and stop charging at my Smappee charging station? How much does it cost to charge?
Co-ownership
How do I register on the Stroohm platform as a resident of a VME (Association of Co-Owners)?
Individual or Collective Installation of Charging Stations in Co-Ownership?
Driver
I'm going to build. What electrical provisions can I make already?
Kan ik mijn laadpas zelf activeren?
Charging Point Request Videos
Kan/Mag ik in het buitenland laden met mijn laadpas?
Can a visitor or family charge with his/her own charge card on the Stroohm charge point at my home?
Electrical driving
What types of electric cars are there?
What is the energy capacity of a battery (or battery capacity)?
Charging Point Request Videos
When will I be reimbursed for my charging costs by my employer (business reimbursement)?
BEV, PHEV, HEV, FCEV, ICE - what do these abbreviations stand for?
Fiscality and Governance
At what rate will I be reimbursed for home charging?
Impact of the Flemish Capacity Tariff on Electric Charging
What are the benefits of an electric car?
VREG, CWaPE, BRUGEL, and CREG are implementing a uniform method starting from November 2022, what does this mean for my home charging reimbursement?
VAT Deferral Invoices Last Mile Solutions / Threeforce BV
Fleet manager
Hoe maak ik als bedrijf een account aan op het online platform?
Can I charge via a regular power outlet?
Charging Point Request Videos
Can I have a charging station customized in my brand style?
Can a visitor or family charge with his/her own charge card on the Stroohm charge point at my home?
General
Password Protected
Enter Password :
Nope
Yep, that's right!
Co-ownership
How do I register on the Stroohm platform as a resident of a VME (Association of Co-Owners)?
Individual or Collective Installation of Charging Stations in Co-Ownership?
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