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Why are there small differences between the CREG board table and the actual refund rate? in Charge Point Management System
Dec 5th 24

CREG's board table with average market prices per region are published monthly. Prior to each quarter, past rates are bundled per 3 months. STROOHM applies new tariffs each quarter, starting from ...

My Alfen charge point no longer works. What can I do? in Alfen
Nov 22nd 24

Check the connections: Make sure the plug is properly connected to both the car and the charging station. Also check for dust or dirt in the plug outlets. Reset the charging station: Turn off the main ...

How can I see what maximum power my charging square can offer? in General
Nov 22nd 24

Check the electrical connection: The power of your charging bay depends on the amperage (in amps) and the number of phase wires in your connection. For example, a 1-phase connection with 16 amps can ...

My NRGkick cable is now working and the charge events are visible in the LMS, but I can't see the previous charge events. What could be the cause of this? in Smart cable NRG Kick
Nov 22nd 24

Synchronization issues: Sometimes it can take a while for all data to sync between the NRGkick and the LMS. Try restarting the app or system. Data storage: The NRGkick can store a limited number of ...

My car won't start charging. What can I do? in General
Nov 22nd 24

Check the connections: Make sure the plug is properly connected to both the car and the charging station. Check for loose connections or damage to the cable. Check the car's settings: Some cars have ...

My charge point is not delivering the expected power. What could be the cause of this? in General
Nov 22nd 24

Vehicle limitation: Some electric vehicles may limit charging power depending on battery temperature or charging status. Charging station settings: The charge point itself may be set to deliver a ...

My Stroohm charging pass does not work on a Stroohm charging post. What could be the cause? in Charging card
Nov 22nd 24

Technical fault: The charging station may have a technical fault. Check if other charging passes do work on the same charging station. Non-activated charge card: Make sure your charge card is ...

To enjoy solar charging, the following items are necessary for my ALFEN in Alfen
Nov 22nd 24

- Firmware 6.3 or higher must be installed. - Active load balancing must be active- Load balancing must be connected to the p1 port of the digital meter. - The charging point must be wired (utp) ...

My charging station is semi-public. How am I reimbursed when my partner/acquaintances charge at my charging station? in Charge Point Management System
Nov 22nd 24

1. Rate setting Set rate: At a home charging station, this is the default CREG rate. The rate is charged to the person charging. 2. Payment by the user Users pay for charging through their charge card ...

I am not getting a refund on my loading sessions. in Charge Point Management System
Nov 22nd 24

The first time a refund is due, it may take 8 weeks. Afterwards, every 15th of the month, the reimbursement follows. Possibly your account number has not been entered correctly on our back office ...