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Helpdesk
General
What should I do if I have a technical problem with my card or charge point?
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Yep, that's right!
Charge Point Management System
Can I use the Engie Drive app with my STROOHM charging station?
I am not getting a refund on my loading sessions.
At what rate will I be reimbursed for home charging?
My charging station is semi-public. How am I reimbursed when my partner/acquaintances charge at my charging station?
How long will it take for my refund to be processed?
Charging card
Hoeveel kost publiek laden?
Where can I use a STROOHM charge card?
Can I use a fast charger with the Stroohm charging card?
Can i activate my chargecard?
Can I charge at charging stations not displayed in the charging station app?
Charging station
Can a visitor or family charge with his/her own charge card on the Stroohm charge point at my home?
ABB Terra AC
Why is my car not charging on solar only?
If there is a power outage, will the unit reset itself once power is restored?
Alfen
How to use an Alfen charging station: type Eve Single Pro-line - seperate charging cable
Explanation of the display of the Eve Single/Double Pro-line
Error codes and troubleshooting - Eve Single/Double Pro-line
Why is my car not charging on solar only?
To enjoy solar charging, the following items are necessary for my ALFEN
EASEE
Can I lock the charger so only I can charge?
How do I use the cable lock?
How do I stop charging correctly and remove the charging cable?
How do I find the charger's serial number?
General Operation of an Easee Charging Point
General
What is the difference between private, semi-public, and public charging?
Do I need a three-phase system to install a charging station?
What needs to happen to my installation when I switch from single-phase to three-phase at home?
What can my electrical system handle? Should I make it heavier or not?
How to choose a charging station?
Smart cable NRG Kick
OCPP Confiiguration for the NRGkick
Is the use of an extension cord allowed?
Why choose an NRGkick smart charging cable?
How does the NRGkick charging cable work?
How many charging events can my NRGkick remember offline?
Co-ownership
How do I register on the Stroohm platform as a resident of a VME (Association of Co-Owners)?
Individual or Collective Installation of Charging Stations in Co-Ownership?
Driver
I'm going to build. What electrical provisions can I make already?
Kan/Mag ik in het buitenland laden met mijn laadpas?
Charging Point Request Videos
Hoeveel kost publiek laden?
Can a visitor or family charge with his/her own charge card on the Stroohm charge point at my home?
Electrical driving
What types of electric cars are there?
What is the energy capacity of a battery (or battery capacity)?
Charging Point Request Videos
When will I be reimbursed for my charging costs by my employer (business reimbursement)?
BEV, PHEV, HEV, FCEV, ICE - what do these abbreviations stand for?
Fiscality and Governance
At what rate will I be reimbursed for home charging?
Impact of the Flemish Capacity Tariff on Electric Charging
What are the benefits of an electric car?
VREG, CWaPE, BRUGEL, and CREG are implementing a uniform method starting from November 2022, what does this mean for my home charging reimbursement?
VAT Deferral Invoices Last Mile Solutions / Threeforce BV
Fleet manager
What happens after approval of offer(s)?
How does the inspection proceed?
Hoe maak ik als bedrijf een account aan op het online platform?
Why are there small differences between the CREG board table and the actual refund rate?
Can I charge via a regular power outlet?
General
What should I consider if I am going to build my own house and want a charging station here
What should I do if I have a technical problem with my card or charge point?
Charging card I cannot add to the App
What should I do if I have a technical problem with my card or charge point?
Create a ticket immediately at
https://support.stroohm.be/
Did not find what you are looking for? Reach us via support
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