Scenario
Charging won’t start. The LED remains green.
- Possible Cause
The installation lacks a neutral.- Solution
The Renault Zoé can only charge on a network with a neutral conductor. Contact your installer to install an isolation transformer.
- Solution
- Possible Cause
The current is not high enough to initiate charging.- Solution
The Renault Zoé requires a specific high current to initiate charging. Contact your installer to increase the EVSE to 32A to enable charging.
- Solution
Important: Do not exceed the maximum current capacity of the electrical system.