My Stroohm charging pass does not work on a Stroohm charging post. What could be the cause?

  1. Technical fault: The charging station may have a technical fault. Check if other charging passes do work on the same charging station.
  2. Non-activated charge card: Make sure your charge card is correctly activated with your charge card provider.
  3. Communication problems: Sometimes there may be a problem with communication between the charging pass and the charging station. Try scanning the pass again or use an app to start the charging session.

If these steps do not help, contact Stroohm’s help desk at support.stroohm.be

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