My NRGkick cable is now working and the charge events are visible in the LMS, but I can't see the previous charge events. What could be the cause of this?

  1. Synchronization issues: Sometimes it can take a while for all data to sync between the NRGkick and the LMS. Try restarting the app or system.
  2. Data storage: The NRGkick can store a limited number of charge events offline. Once this limit is reached, older charge events may no longer be displayed.
  3. Software Updates: Make sure you are using the latest software version of the NRGkick and the LMS. Sometimes updates can solve data display problems.

If these steps do not help, contact Stroohm’s help desk at support.stroohm.be

Did not find what you are looking for? Reach us via support.
Last updated byAnonymous